Returns are available for Store Credit or Exchange Only.
Returns/exchanges are accepted within 10 days of the purchase (if in-store) or delivery date (if purchased online). To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging.
To begin the return process, follow the directions below:
Email Hello @ 180PureHome.com with your inquiry, receipt information and photo of item.
If the return is a result of error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a UPS drop-off location.
Returns/exchanges will NOT be accepted on any jewelry, special orders, skincare/beauty, fragrance, personalized items, furniture, plants, art, wellness, or anything from the sale collection.
For items that have been damaged in transit please email Hello @ 180PureHome.com and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
If you have any further questions, please email Hello @ 180PureHome.com
Any item returned after 10 days from order date is not eligible for exchange/store credit. The only exception is holiday/Christmas order. Holiday orders will be accepted for exchange through the month of December.
Items Not Eligible for Return/Exchange
Please note that we do not accept returns of jewelry, gift cards, art, rugs, plants, furniture, wellness, lighting, food, special orders, any personalized or custom-made products, sale merchandise, or products that are specified as non-returnable in its description. Returns are not allowed on any SALE collection purchases.
Processing a Return/Exchange
A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund / store credit.
If you are shipping an item over $75, we suggest you consider using a trackable shipping service or purchasing shipping insurance.
Your store credit will be issued and emailed upon return approval.
We do not offer price adjustments for sales or coupons.